My mission is to secure a management role where I can effectively leverage my 11 years of extensive banking experience. My focus is on nurturing and developing leaders, fostering a culture of excellence, and relentlessly pursuing operational efficiencies. I am passionate about creating an environment where team growth and process optimization are at the forefront, ensuring both organizational success and employee satisfaction.

Throughout my 11-year tenure at Navy Federal Credit Union, I have embraced a variety of roles within the contact center, ranging from Member Service Representative to Trainer, and Supervisor. My journey has been marked by active involvement in department mergers, contributing to marketing initiatives, and playing a significant role in leadership training within the contact center. Additionally, I have dabbled in analytics, gaining valuable insights into data-driven decision making. This diverse experience has honed my skills in leadership, strategic planning, and operational efficiency.

My approach to leadership is straightforward: maintain transparency and strive to understand the overarching goals and motivations of my team. I focus on uncovering their 'why' to foster a more engaged and purpose-driven environment. As the industry continuously evolves, I have adapted by embracing and implementing agile methodologies, ensuring that our strategies are as dynamic and effective as possible. Currently, I am in the process of completing my bachelor's degree in Human Resources, further solidifying my commitment to developing and nurturing a skilled, adaptable workforce.